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Important Information Regarding Claim Reporting
When reporting losses in the Innovation system, it is imperative that you click the Complete button under the Actions box on the left-hand side of the screen, followed by the Submit button on the next page. If the loss notice has not been submitted, we do not get notified of the claim and cannot assign an adjuster or contact the insured. Please refer to the Reporting Claims in Innovation document in the Claim Reporting folder of the Cabinets for screenshots and instructions for how to report claims. If you have any questions regarding submitting claims, please call our office at (508) 362-4567.